Frequently Asked Questions
How should I wash care for my garment?
Hand wash only and air dry. Do not use harsh chemicals such as bleach, ect. Steaming works wonders as well. Since the garments are primarily hand sewn, they are delicate and should be handled with care <3
What'aposs your Return Policy?
Currently I am unable to accept returns, but please don't hesitate to reach out if there are any issues regarding your purchase.
How can I contact you?
Best way to contact is either via Instagram DM @shellpatient or via email - sylphwear.shop@gmail.com
How long does shipping take?
Please allow 2-5 business days for your order to be shipped. Upon arrival at the post office, you will receive tracking info and it will arrive to you within 5 business days
Do you do rentals / collaborations?
Sometimes! It really depends on various factors. Please fill out the form below if you are interested and more information will be sent to you.
Do you do custom orders?
Yes! See below.
Custom Orders
Take approximately 4 weeks to be shipped and vary in pricing, ranging from $300-$800 depending on requests. Bridal Wedding dresses range from $600-$1,000+
I will not be able to replicate previous outfits I've created, as everything I make is one of a kind but please send any inspo / ideas you have! Will also need your measurements (bust, waist, hip, ect)
Custom orders will be corresponded via email
An estimate will be provided - I may not be able to give an exact price until the dress is complete, as cost is affected by exact materials and time spent. Upon confirmation an approximate 50% deposit due to cover material costs ect. I will make a listing specifically for your deposit!
Images will be sent of the garment throughout the creation process via email. I love hearing your feedback and am happy to accommodate any changes!
Upon completion of the garment, a final listing will be made for you to purchase via the shop tab.
Place Custom Order